Goyard handles coming out like clay and staining everything

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  1. I purchased my goyard st. shopping tote around 2 years ago via emailing the official goyard email. Since last year I noticed the bag handles are starting to melt,and the condition of the handles only started to get worse,to the point that I avoid wearing the shopping tote with any colour and only wear it with black. The bag handles also stained my personalized lines,and are staining anything it encounters for a long period of time. I want to find a solution for this,I haven't tried many solutions ,but I don't want to send it to Paris and was wondering if I might find another solution. I considered putting it in the fridge ,I know it sounds a bit silly,but I thought since the handle is melting,and it's a bit flexible,to be exact it's just like clay. What do you think I should do ? I really want to restore it,I haven't been wearing it after this problem occurred.
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  2. I had the same problem. I am staying in Singapore. The tropical weather here and my lack of care to store the bag properly caused the problem. I shared my mum’s proposed solution in an earlier thread - rub baby powder. It is not a long term solution but it keeps the handles dry and non sticky.
     
  3. Really bad and shocking
    Despite numerous cases
    Still no improvement from them
    Tsk tsk tsk
     
  4. I had the same problem with the thin straps of the LV Neverfull MM in dark epi leather. The glazing failed and the straps badly stained the shoulder and sleeves of three light-colored blouses which I wore at the time. I wish there were a solution for this. It sure shouldn't happen with luxury brands.
     
    bagidiotic likes this.
  5. just responded to another thread - I purchased one of the totes with the zipper back at the store in Paris May 2017 - the handles started cracking last year and I kept it in its bag and tried to not bend the handles as noted by the company. This summer, and I know I live in NYC, but we keep our air on, the sealant on the handles did start to melt- they stuck together and then when I put it on a bench against my wall, it stuck to the wall and left a small orange mark. I ended up not using it at all this summer b/c when I touched the sealant/handles, it was actually soft and malleable. I'm going to connect with Goyard today and ask what to do, as this bag was too much to have these issues 2 years in. (8/26/19)
     
  6. Thanks for sharing, i would be pissed. I appreciate this feedback and they will def not get my money, such a ripoff!
     
  7. I emailed customer service and they sent back the following reply: "Thank you for your inquiry. Please refrain from use of the item in the meantime and bring your Goyard item along with the original purchase receipt and name to our boutique where we can assist you in registering the repair for changing the handles of your tote. You can visit us at anytime during our business hours." - This was from one of thew NYC stores. I have yet to take the bag in, but am looking to do so in the coming weeks.
     
  8. Im glad they plan on addressing the issue but this is still unacceptable for the price point of this tote.
    They keep raising prices and think there ****ty quality is OK. Not fair at all! They will never see a dime of my hard earned cash!
    Good luck