Goyard Exchange Policy for a Defect

[babymeowmeow]

Hi everyone, I’m new to Goyard. I just bought a Brown and Tan Mini Anjou through Distance Sale. I just picked it up yesterday, but I didn’t pay attention to details that time. Today, I just saw a black spot like ink at the bottom of the bag (on the side of the Tan color). I tried to use warm water to spot clean, but it doesn’t come off. I did sign off for a final sale, and I know Goyard is so strict in return and exchange policy. Therefore, I want to ask if anyone has luck with exchange or return? Is it possible to exchange if it’s defect? I’m so disappointed now because I was excited for my first piece, but it came as a defective item.

 

[c18027]

Hi everyone, I’m new to Goyard. I just bought a Brown and Tan Mini Anjou through Distance Sale. I just picked it up yesterday, but I didn’t pay attention to details that time. Today, I just saw a black spot like ink at the bottom of the bag (on the side of the Tan color). I tried to use warm water to spot clean, but it doesn’t come off. I did sign off for a final sale, and I know Goyard is so strict in return and exchange policy. Therefore, I want to ask if anyone has luck with exchange or return? Is it possible to exchange if it’s defect? I’m so disappointed now because I was excited for my first piece, but it came as a defective item.

You need to contact your SA immediately and describe the bag's condition. No one here on this forum can predict if Goyard will accept an item for exchange or return. Good luck!

 

[babymeowmeow]

You need to contact your SA immediately and describe the bag's condition. No one here on this forum can predict if Goyard will accept an item for exchange or return. Good luck!

Yes, thank you. I did contact to my SA, but I think she isn’t available until Tuesday, so just want to know if anyone went through this problem before.

 

[880]

I don’t know, but, in the future, I would not attempt to treat it and ask for a manager to explain the situation immediately and in person. Pls keep us posted as to your outcome

ETA: I think that many brands, not just goyard, might be reluctant to accept a return or exchange if a customer attempts to treat. This is bc the original damage may no longer be as readily apparent* and the attempt to treat could cause a different sort of wear and tear (I’m not saying that this is the case here, but rather adding it to my original post in case it helps someone in the future).

*If this were my bag, I would have kept the bag in its original condition (and taken a pic of the original spot) and I would not wait until Tuesday . I wish you the best of luck in resolving this issue !