Took a love necklace to NYC flagship store while traveling there for work (thinking this would be the most efficient way to get my necklace lengthened) and it's been done for well over a week and every time I call customer service - no one can determine if it's been mailed. I've had multiple people call me, say it's shipped, say an emial confirm with tracking will be sent - only to have none of that happen and customer service tell me (today) nothing's been shipped. I get they're busy and my item isn't worth $10,000, but wouldn't you think this process would be less of a cluster F given how expensive this stuff is? I never had this issue with Van Cleef.
End rant...
End rant...
