Hi all! I'm new as merchant of google checkout, so please bare w/me. first time charged someone's cc for an item sold on eBay, received a phone call from 'google checkout' advising me to reply what the email require b/c I'm new to google. Here is what it says: We are unable to verify the account information provided during the signup process. Although you may still accept and charge new orders at this time, you must provide some additional information before you can receive any future payouts. This email will cover the documents required for account verification and an additional requirement needed for shipment verification. Please see the details for both of these items below. ACCOUNT VERIFICATION Note that this account verification process is not related to the bank verification you completed during sign up. Please photocopy/scan the following documents within five business days: 1. The front of the credit or debit card you used to sign up. For security purposes, please conceal the first 12 digits of your card number, leaving only the last 4 digits visible. (Note: If sending in a copy of an American Express card, please be sure to also conceal the 4-digit credit card verification number printed on the front. It generally appears to the right of the card number). 2. The front of your drivers license. Please ensure it is a clear and legible copy. 3. Proof of address for each address entered in your Google Checkout merchant account. Acceptable forms of proof of address include the following: -drivers license with matching address -bank statement -credit card bill -water, phone or other utility bill -business license 4. The original supplier invoices/receipts for the following order(s) Order #xxxxxx The invoices must contain order details and your suppliers phone number. Write your merchant ID number at the top of these documents, and fax within five business days to (650) 887-1640, Attn: 'Google Account Verification.' While we recommend that you fax the documents, if you prefer, you may also reply to this email with the appropriate attachments. Please ensure that the copy of the driver license you send us is clear and legible. To avoid delays, we suggest that you adjust your fax or scanner's resolution settings. You may also print a test page first to ensure the copy you send us is clear. Failure to send any of the information listed in this email may result in a delay in payouts. SHIPMENT VERIFICATION As stated in our Terms of Service, we may require that items be shipped before the order is processed in our system. In accordance with our rules and regulations, Google Checkout will pay out your account balance after your buyers have confirmed receipt of their goods. You may continue to accept, charge and ship orders at this time. We would like to work with you to complete your transactions in a timely and secure manner. We have contacted your buyer(s) and expect email confirmations once the goods are received. You may wish to expedite this process by updating your order receipt pages with tracking numbers and emailing us to let us know when you shipped your goods. Is this normal procedure? I just find it a bit 'over', any info will help!