So my bf and I took my Bloomsbury to LV to see if they could exchange it bc the scratch on the leather trim but he said they couldn't pretty much bc it's a wear and tear issue not a quality issue even though he said he believes me when I said I didn't wear it and also bc it's been over 30 days. He said he could send it off to be repaired free of charge and told me if I went anywhere else he guaranteed they'd charge me for it over 200$ 😱 pretty much because they have no proof if the damage was there before I took it home or not. Not sure if that's 100% true but I didn't want to take my chances. Anyways since he said he'd comp the repair I was like of course I'll just do that. Even though I won't have it for 4-6 weeks I decided it'd be best. Plus that means it's the original Bloomsbury my bf bought for me so that meant a lot to me. If free why not right? Anyways just thought I'd update thanks everyone for your comments I feel a ton better knowing when I get it back it WILL be perfect