Hi everyone - I purchased 3 GO-14 MMs because I absolutely loved the style, maybe a bit over month ago. I took one out finally this week, and nearly threw it across the restaurant The chains get stuck and don't pull thru. And then they get caught under the flap. And then the bag goes sideways. The brown one, I guess more the original version, has thicker, heavier chains. The cyclamen and dune have lighter chains where the links protrude more, and they get knotted up in the loops on either side of the bag. I contacted my SA and she was extremely aloof. Like, oh so sorry. Let me know if you want to order anything in the future! I've spent 35k with her in 3 months for reference. Now that I've sent her videos of the issue and contacted American Express about a defective product, she is going to "ask her manager" what they can do, after confirming on text that she can see how it's an issue, and you have to adjust them when you use the bag, and them getting knotted up could be frustrating. I did forward this text conversation to Amex. One of the bags is within 30 days so I should be ok there. The other 2 are out about 33 days. One has been used one day, the other 2 have never seen daylight. Anyone having this issue or have an experience with a chargeback for a bag that doesn't work right??