Glazing and Stone. Flawed?

[Dianaaa]

I just received this bag. One of the corners has smudged glazing and the front stones look slightly off with one stone being more off centered. Is this normal? (I feel like i'm being too picky) do you think it would make a difference if I exchanged it? Or would I probably get a worse one. Defect or small flaw?

 

[2gr8]

These are quite minor flaws and it’s up to you if they bother you. If you aren’t completely satisfied then definitely exchange the bag.

 

[NLVOEWITHLV]

That corner is far from a minor flaw. I’d return or exchange based solely on that.

 

[papertiger]

That corner is far from a minor flaw. I’d return or exchange based solely on that.

Agreed.

They can repair it in a minute but if it's new you shouldn't accept it.

 

[Dianaaa]

That corner is far from a minor flaw. I’d return or exchange based solely on that.

Thanks, futher inspection its actually chipping off

 

[Dianaaa]

Agreed.

They can repair it in a minute but if it's new you shouldn't accept it.

Thanks, returning! (Its brand new)

 

[Dianaaa]

These are quite minor flaws and it’s up to you if they bother you. If you aren’t completely satisfied then definitely exchange the bag.

Thanks!

 

[Dianaaa]

Conclusion: I contacted Gucci. They were super helpful. I just received it this week so I was told to definitely ship it back. They will inspect the bag and refund me and that I should wait for the refund before reordering. i did manage to ask questions about the warranty on the bag. Overall happen with the service I received

 

[NLVOEWITHLV]

Thanks, futher inspection its actually chipping off

To me, that is unacceptable for a new item. You made the right decision to return.