I purchased a Givenchy Antigona large tote bag from Selfridges (London) In December 2016. The rest of the bag is still in perfect condition, like the day I brought it however, handles of the bag have cracked due to stress because the handles naturally falling to the side when not in use.
I have contacted Givenchy directly who said they cannot carry out a repair on the bag and I am awaiting a reply from Selfridges.
A bag repair company quoted me £200 (GBP) but I feel that’s quite a lot of money and wouldn’t the same just happen again due to the handle design?
My point is, am I just supposed to accept that this bag is no longer usable!?
I have contacted Givenchy directly who said they cannot carry out a repair on the bag and I am awaiting a reply from Selfridges.
A bag repair company quoted me £200 (GBP) but I feel that’s quite a lot of money and wouldn’t the same just happen again due to the handle design?
My point is, am I just supposed to accept that this bag is no longer usable!?