Hi dolly chops!
I wondered if anyone here might be able to shed some light on an error I am receiving when trying to make a purchase on the Coach US website.
I am based on Australia, and am trying to purchase a Coach bag for my mum for Christmas using a mail forwarding company (the bag is $200 cheaper in the US than Australia!!). I also have a $100 promotion code making the bag even cheaper...hurrah ($300 total saving to spend on more gifts!!). However, every time I try to check out I get the following error:
ERROR
We have experienced an issue in processing your request. Please try your request again in a few minutes.
If the problem persists, please contact Coach Customer Service. 1-800-444-3611, Monday through Friday, 8AM to 11PM EST, Saturday 9AM-7PM EST, and Sunday 11AM-7PM EST. Please have the Error code listed below available when contacting us to assist in our trouble shooting of this issue.
Error Code: _ERR_GENERIC
I'm a bit worried about calling them though in case they have an issue with me using a mail forwarding company....do you think they might have picked this up in the shipping address and so are blocking my transaction? I would try another site, like Macys or Nordstrom, but I have this wonderful $100 promo code for the Coach website. If anyone else has experienced the error and has any Help Desk advice for me it would be so greatly appreciated!
x
I wondered if anyone here might be able to shed some light on an error I am receiving when trying to make a purchase on the Coach US website.
I am based on Australia, and am trying to purchase a Coach bag for my mum for Christmas using a mail forwarding company (the bag is $200 cheaper in the US than Australia!!). I also have a $100 promotion code making the bag even cheaper...hurrah ($300 total saving to spend on more gifts!!). However, every time I try to check out I get the following error:
ERROR
We have experienced an issue in processing your request. Please try your request again in a few minutes.
If the problem persists, please contact Coach Customer Service. 1-800-444-3611, Monday through Friday, 8AM to 11PM EST, Saturday 9AM-7PM EST, and Sunday 11AM-7PM EST. Please have the Error code listed below available when contacting us to assist in our trouble shooting of this issue.
Error Code: _ERR_GENERIC
I'm a bit worried about calling them though in case they have an issue with me using a mail forwarding company....do you think they might have picked this up in the shipping address and so are blocking my transaction? I would try another site, like Macys or Nordstrom, but I have this wonderful $100 promo code for the Coach website. If anyone else has experienced the error and has any Help Desk advice for me it would be so greatly appreciated!
x