I have a 2 year old Galliera Mono PM that I hardly ever wear. I do love it but hate the way the rings blacken the leather. Of course, I can always use an eraser to get rid of it, but really???
Anyhow, I was in the store buying a NF and I mentioned it to the SA, who happened to be the manager. She said to bring it in and they could send it out to replace the rings. So, I brought it in and then a different SA helped me and took it in the back, used an eraser and then told me that "it's brass and this will happen." Hmmm, I was pretty annoyed and was with a friend so didn't feel like elevating things.
Now I'm annoyed that they didn't replace the rings. Should I call and talk to the manager who initially helped me or just go back in at a time she's there? Thoughts?
TIA!
Anyhow, I was in the store buying a NF and I mentioned it to the SA, who happened to be the manager. She said to bring it in and they could send it out to replace the rings. So, I brought it in and then a different SA helped me and took it in the back, used an eraser and then told me that "it's brass and this will happen." Hmmm, I was pretty annoyed and was with a friend so didn't feel like elevating things.
Now I'm annoyed that they didn't replace the rings. Should I call and talk to the manager who initially helped me or just go back in at a time she's there? Thoughts?
TIA!