Hi everyone...I posted before from an older thread but received no response. i thought I'd try again because I noticed tonight that my bag is BLOTCHY now, half of it is pinker than the other!!! As many of you may know, my pink box has turned a pale beigey colour like esiders and hc1871. I bought it from Ebay and it came with the original receipt from Selfridges in the UK. The manager of the Balenciaga area at Selfridges will call me back to speak to me about it as she's been away sick. I think I have to send it to them first and get it checked out at Balenciaga Head Office before they make a decision. I'm very tempted to call back tonight even though she has'nt called me. Anyway, I'm worried that she'll ask me what I've used on the bag and she'll say that it's my fault for using it. It's only been treated with leather conditioners and AG. It's 4 months old and it looks so different to how it should look! Can you think of any other tips I could say that might help me get a refund or exchange? The problem is that I'm in Australia so I'll have to send it back to them insured. I want to make sure that the chances of a refund or exchange are likely before I do this. Thanks for any advice!