My experience exactly. If they had a crack design team, a la Phoebe Philo, they would be generating a lot more enthusiasm and market share. They know how to make a nice bag.The quality is gorgeous, but sometimes their bags are a little boring. I bought one on sale at Nordstroms last month for a wonderful price and honestly really tried to love it. Wore it around the house. The leather was top notch, the quality was unbelievable, and the bag was just beautifully made. But I just knew in my heart I wouldn't grab for it when I went out because it didn't make my heart jump at all. It was serviceable, but that was it. I felt like I "should" love it because it was all the things I "should" love. Like a bag your mother told you should get. But it didn't make me feel prettier when I wore it; not younger, not more fun, not like I got a little lift. I knew that I wouldn't reach for it over other bags. I would feel like it was an "obligation" bag. Like a "serviceable work bag," but not a wonderful bag I would look really forward to wearing. I took it back. Sometimes I think I'm sorry. But then I realize I really wouldn't have worn it and realize it was the right thing. Hope this helps. Their bags are wonderful quality though.