Furla repairs/refurbishing?

jellybeanz

O.G.
Aug 12, 2007
1,119
0
UPDATE - I just called them and they do. Bring into any store or send to their Orlando store (which is the store that answers their 800 number). The SA I talked to was very helpful and seemed so enthusiastic about it!
 

OneNJen

<-- Changed user ID
O.G.
Aug 9, 2007
232
0
Baltimore, MD
Jelly- I just sent a bag back to one of the NYC stores for repair.
I wasn't happy with how it came back, but I still paid the $40 they charged. They sent it to a repair shop in NYC. The leather they used to replace a strap on my bag didn't even match the existing leather.

However, if you are just looking for a refurbishment, I'm sure you are fine....
 

jellybeanz

O.G.
Aug 12, 2007
1,119
0
Jelly- I just sent a bag back to one of the NYC stores for repair.
I wasn't happy with how it came back, but I still paid the $40 they charged. They sent it to a repair shop in NYC. The leather they used to replace a strap on my bag didn't even match the existing leather.

However, if you are just looking for a refurbishment, I'm sure you are fine....
Ooh, that's discouraging! I am going to NYC this month so I think I'll just bring it with me and talk to them about exactly what they can do. Thanks for the info!