Hi All. I need some advice. I've had a FURLA bag for several years which I received as a gift. The bag has hardly been used. I have no idea what the style is called, but it is a medium shoulder bag. Basically there is a open loop at the top of the bag, and at the top of the loop their are two leather strands that tie into a bow. The leather on the strands has pretty much broken in half in numerous places, and all that is holding the strands together is the thread that is stiched down the center of them. (I wish I had a digi cam that I could actually post pics of this.) If you could see it, it is blatantly obvious that there was some sort of defect in the workmanship for this style. I also doubt that the strands are fixable. They need to be totally replaced. Does anyone know anything about the bag doctor ??? Anyone have advice on what I should do? If the bag was a more recent purchase, I would have no problem trying to take it back...but since it was a gift, I dont even have a receipt.