Arrghh..I'm so angry about this. Sorry if this is long....Buyer received the Gryson handbag and claimed it was damaged with a broken strap and a broken ring on Oct. 31. I wrote back immediately and asked her to send pictures, and I would refund if that was the case. I would never knowingly sell damaged merchandise. In fact, this Gryson she purchased only has one strap..I think I would notice if it was broken. Anyways...On Nov. 1, buyer writes she did not receive any response. I write back again with the same request to send pictures. I receive nothing from her. I figure she is a scammer and trying to get a refund with a bogus claim of damage. I hear nothing until Nov. 7 when she leaves a negative feedback that says I did not respond to any emails. WHAT THE? I have proof of sent emails from my eBay messages. Am I being scammed? Did she really not receive my emails? Or is she trying to get a refund and keep the bag? I am a powerseller with really good feedback until now..I'm worried the neg. will affect my holiday sales. Any Advice?