My family just returned from a great vacation in Italy. All along, I had a private agenda of spending some quality time searching out Hermes Boutiques in the various cities we visited. My daughter is a budding purse enthusiast and was helpful in bugging out on the umteenth tour from the rest of our family. At any rate, we had a lovely afternoon visiting the Rome Hermes. There was a darling SA ( young girl, cant remember name, but have her card) who spend lots of time with us looking at scarves, perfume, small leathers and eventually hand bags. Although I had dreamed of discovering the perfect Birken or Kelly, (just waiting for me!) I instead fell in love with a potiron bolide. THe SA was so sweet with my 14 yr old daughter, showing her many cute ways to tie a twilly in her hair, around her jeans, etc. I guess my point was, there really are some kind Hermes SA's out there still. I was beginning to wonder, having recently read of many unpleasant experiences. If anyone plans to visit Rome, I would be happy to recommend my sweet SA!