I was in town visiting family, and I ordered the small black Sadie from the sale at a coach store in Ann Arbor MI. I was told I would receive it within 3-4 business days. This was last Saturday. Wednesday morning the bag came. I opened it and it was a large Phoebe bag. I was obviously annoyed. I called the store and the "manager " said it was shipped from a store in Virginia and she acted like it was no big deal, the style numbers were similar so that's why it happened. No apology, nothing. She said I could bring the Phoebe back and they'd send the correct one. I live over an hour away from a Coach store and have a disabled three year old daughter. Needless to say, I told her that wouldn't be happening anytime soon. She seemed irritated and said they'd overnight me a label and I could take it to the post office. Well that's still an inconvenience for me, to take time out of my day to go to the post office that's 25 minutes away from my house. Again, no apology or anything. She said they'd order the bag from the warehouse and have it overnighted. Well that was Wednesday. I called back today and she said it wouldn't come until Monday. I asked for the manager, and it was the same girl, who said she was a manager but not the "store manager." ??? And I'm certainly not making a trip to the post office until I receive my new bag. I know I'll get it, I guess I just feel as though they could have been more apologetic or offered me 10% off my next purchase....SOMETHING. My husband said they know you'll still buy from them so they don't care. But what happened to good old fashioned customer service? Am I way overreacting ? I definitely will not be doing business with Coach in Briarwood mall.