They should've taken care of your business better. I agree with others that you should ask for a manager, and let him/her know that you've already called 3 times. Hopefully the manager will get it done.
I have a question for you though, what did you get for your every day purse? I bought many purses from LV to Gucci to Coach this year, but haven't found a bag that I can carry to work everyday.
I bought the Damier Speedy 25. Anything Damier is good because no one really knows that it is LV unless they know LV or look at for awhile. That is why I decided on that. Epi would have been good too but it's stiff and marks easier. Good luck with your hunt