Today I noticed that the strap on my beloved new Trotteur Beaubourg is starting to fray on one side due to contact with the zipper! The bag is just over 2 weeks old, purchased on Christmas Day. None of my other bags have had this kind of issue and all still look brand new and I have never brought a bag back due to quality issues.
I am taking it back to the store to see what they can do about it and am hoping they don't consider this "normal wear and tear" since the strap isn't leather or canvas! Do you think they will exchange it? Or if they say it is a known issue, do you think they will exchange it for a different style bag? I am just hoping they don't say I'm out of luck with this one since I've obviously used the bag or tell me to leave it for repairs and not see it again for a couple of months!
Arrrgh. So bummed. I really love this bag!
(The last two shots are lightened for clarity)
I am taking it back to the store to see what they can do about it and am hoping they don't consider this "normal wear and tear" since the strap isn't leather or canvas! Do you think they will exchange it? Or if they say it is a known issue, do you think they will exchange it for a different style bag? I am just hoping they don't say I'm out of luck with this one since I've obviously used the bag or tell me to leave it for repairs and not see it again for a couple of months!
Arrrgh. So bummed. I really love this bag!
(The last two shots are lightened for clarity)
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