Hey Folks,
Chanel newbie here! I’ve made my first Chanel handbag purchases lately and wanted to know if the stitching issues that I’ve ran into are normal.
I purchased a brand new so black coco mini handle from Neimans and the stitching at the bottom of the purse was frayed. I ended up exchanging for a new one because of this. My SA arranged for the exchange with no questions asked.
not too long afterwards I bought a black classic caviar jumbo from saks. It arrived today and stitching on the bottom of the purse was popped yet again. I again requested an exchange because I know it would bother me personally. I can’t justify paying that much for a purse with a defect. Waiting to hear back from my SA on next steps but they’ve set aside a purse for me.
Is this (stitching issues) normal? I expected the quality of purses that are several thousands of dollars to be much better than this. These quality control issues are making me think how my purse will fair years down the road.
Also if it helps, with covid, I am phoning my orders in so I see photos beforehand but I’m not personally examining The purse before it’s shipped to me.
Any feedback is appreciated.
Chanel newbie here! I’ve made my first Chanel handbag purchases lately and wanted to know if the stitching issues that I’ve ran into are normal.
I purchased a brand new so black coco mini handle from Neimans and the stitching at the bottom of the purse was frayed. I ended up exchanging for a new one because of this. My SA arranged for the exchange with no questions asked.
not too long afterwards I bought a black classic caviar jumbo from saks. It arrived today and stitching on the bottom of the purse was popped yet again. I again requested an exchange because I know it would bother me personally. I can’t justify paying that much for a purse with a defect. Waiting to hear back from my SA on next steps but they’ve set aside a purse for me.
Is this (stitching issues) normal? I expected the quality of purses that are several thousands of dollars to be much better than this. These quality control issues are making me think how my purse will fair years down the road.
Also if it helps, with covid, I am phoning my orders in so I see photos beforehand but I’m not personally examining The purse before it’s shipped to me.
Any feedback is appreciated.