Found authenticity card?!

[Prettyinpnknwht]

Apologies if this is a dumb question or someone else already asked something similar a while back and I just didn't see it.

Yesterday I stopped by a Neiman Marcus Chanel location that's about to transition to Chanel-owned and got this really neat iridescent pink O-case from 19P (pics will be going up soon in the Nov 2020 purchase thread!). When I got home last night, I discovered it had two authenticity cards inside--one that belonged with it and one that definitely didn't!! The O-case is 27 series and the "extra" card is 29 series, so I don't know at what point it got put in there with the other one.

I live an hour and a half away, so I can't just stop back by and drop the card off--I'm hoping to get back down there again later this month, but ideally I'd rather not hold onto it that long. The SA who helped me told me that all of their inventory is about to be shipped back to Chanel as part of the transition, so if the item it belongs with is still there, I guess it's not going to be there much longer. Do you think Chanel or Neiman Marcus is the one to call to figure out what to do with it? Or the SA herself? Any ideas are definitely appreciated!!

 

[mrsblue]

You shouldn’t be the one who has to worry about the logistics.

 

[Olgita]

Apologies if this is a dumb question or someone else already asked something similar a while back and I just didn't see it.

Yesterday I stopped by a Neiman Marcus Chanel location that's about to transition to Chanel-owned and got this really neat iridescent pink O-case from 19P (pics will be going up soon in the Nov 2020 purchase thread!). When I got home last night, I discovered it had two authenticity cards inside--one that belonged with it and one that definitely didn't!! The O-case is 27 series and the "extra" card is 29 series, so I don't know at what point it got put in there with the other one.

I live an hour and a half away, so I can't just stop back by and drop the card off--I'm hoping to get back down there again later this month, but ideally I'd rather not hold onto it that long. The SA who helped me told me that all of their inventory is about to be shipped back to Chanel as part of the transition, so if the item it belongs with is still there, I guess it's not going to be there much longer. Do you think Chanel or Neiman Marcus is the one to call to figure out what to do with it? Or the SA herself? Any ideas are definitely appreciated!!

It is incredibly nice of you to return the misplaced authenticity card! I would contact the SA if you have her/his contact number or the Chanel boutique that you have bought the item from. I think they should provide you with instructions and means of returning the misplaced card.

 

[Prettyinpnknwht]

Thanks!! I got the impression that the SA hadn't been working with Chanel very long so I think I might give the store a call on Monday. I kept seeing all these posts where people were worried about things not having an authenticity card and I feel so funny having the opposite problem!!

 

[Olgita]

Thanks!! I got the impression that the SA hadn't been working with Chanel very long so I think I might give the store a call on Monday. I kept seeing all these posts where people were worried about things not having an authenticity card and I feel so funny having the opposite problem!!

You are right. It is quiet funny. I’m wondering if Chanel would be able to make a new authenticity card when they find out that the original card is missing in order to sell the item.

 

[CiaoStella]

I would mail the card back, USPS. If they are worried about it, they should provide a FedEx label for you.

 

[luvcoach2]

I do not believe they will be able to sell the item that is missing the card.
If I were you, I would contact the store and ask to speak to the manager of the Chanel NM boutique or the SA that you purchased the O-case from. The store will likely send you a return label for the card so it can be associated with the item it belongs with.