Flaws on my new neverfull mm

Selenalynn

Member
Jun 3, 2015
75
174
Hi everyone, so here's the thing I just ordered a neverfull mm online from Louis Vuitton. I received my package on April 1 however because of bad weather I did not use my bag until 2 days ago. That's when I noticed a flaw in the leather trim behind the handle. The leather is scuffed and is starting to Fray. I don't know how I missed it when I first checked over the bag. Do you think I should get an exchange or am I being too picky?
ImageUploadedByPurseForum1460644733.276610.jpg
 

Markxmikesmom

Member
Jul 6, 2012
11,919
360
Beautiful San Diego!!
Hi everyone, so here's the thing I just ordered a neverfull mm online from Louis Vuitton. I received my package on April 1 however because of bad weather I did not use my bag until 2 days ago. That's when I noticed a flaw in the leather trim behind the handle. The leather is scuffed and is starting to Fray. I don't know how I missed it when I first checked over the bag. Do you think I should get an exchange or am I being too picky?
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Oh no, your not being picky I would exchange that bag in a heartbeat!!
 

Selenalynn

Member
Jun 3, 2015
75
174
Oh no, your not being picky I would exchange that bag in a heartbeat!!

Thanks you're right I've decided to exchange it. I just got off the phone with customer service and they're going to process an exchange. Only problem is the whole process will take a while since I have to send it back and then wait for them to send me a new one. [emoji17]

That's why I hate exchanging/returning things and try to avoid them at all cost.
 

toujours*chic

PAID TO HAVE AN OPINION
O.G.
Mar 16, 2007
5,293
4,222
Silk Nirvana
Thanks you're right I've decided to exchange it. I just got off the phone with customer service and they're going to process an exchange. Only problem is the whole process will take a while since I have to send it back and then wait for them to send me a new one. [emoji17]

That's why I hate exchanging/returning things and try to avoid them at all cost.
I know what you mean esp. when a flawed item should never had been sold. I hope they make things right for you. What a pain.