Flaws on my new neverfull mm

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  1. Hi everyone, so here's the thing I just ordered a neverfull mm online from Louis Vuitton. I received my package on April 1 however because of bad weather I did not use my bag until 2 days ago. That's when I noticed a flaw in the leather trim behind the handle. The leather is scuffed and is starting to Fray. I don't know how I missed it when I first checked over the bag. Do you think I should get an exchange or am I being too picky?
    ImageUploadedByPurseForum1460644733.276610.jpg
     
  2. Oh no, your not being picky I would exchange that bag in a heartbeat!!
     

  3. Thanks you're right I've decided to exchange it. I just got off the phone with customer service and they're going to process an exchange. Only problem is the whole process will take a while since I have to send it back and then wait for them to send me a new one. [emoji17]

    That's why I hate exchanging/returning things and try to avoid them at all cost.
     
  4. I would definitely exchange it.
     
  5. I know what you mean esp. when a flawed item should never had been sold. I hope they make things right for you. What a pain.
     

  6. Thank you so much!
     
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