^ i agree, but at the same time, most designers don't even have a warranty. if it breaks or gets damaged recently after purchased, they might be able to exchange the item for you as long as it's available or there's no waitlist for the item such is the case with chanel. places like lv offer repairs, but for a price. i think mj's warranty is more than generous compared to many other designers, but they should offer repair for a fee service. when they emailed my friend back, they said they only keep thread and parts of bags up to two years old. i don't know how true that is considering they've bent the rules in the past and fixed older season bags. maybe we should email diego and ask him about the status of that plan he proposed to us.