So, I sold this Jacket on ebay: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MESOX:IT&item=130282361073
The jacket retailed for about $200. I expected to get many more bids. But I only got 1 and the jacket sold for $20 plus $10 shipping.
I looked over the jacket before I listed and before I shipped it...as did my husband. Everything looked great to us. The jacket doesn't even look used because I only wore it a few times. It had been hanging in my closet for years.
I just got this email from the buyer:
Dear Julie,
I was very disappointed when I received the jacket. You said it was in excellent condition, but that is not true the jacket is missing a button on the left pocket, and the fur on the inside of the jacket has a big tear in it.. I would have never bought it had I know this..
$30.00 was way to much for a very used jacket..
______
First of all, the jacket didn't even have buttons. It closed with hooks. I inspected the fur and didn't notice any tears. If there were, I would have taken pictures of that and mentioned it in the listing. I'm not into hiding things from buyers. I value my feedback. I have sold many clothing items and had customers write in my feedback that they were of good quality.
I thought about giving her a partial refund. But I feel like I lost so much already by giving it to her for $20!
I thought about telling her to ship it back to me and giving her a full refund. I don't really want to do this because what if she damaged the jacket because of buyers remorse?
I need advice...
The jacket retailed for about $200. I expected to get many more bids. But I only got 1 and the jacket sold for $20 plus $10 shipping.
I looked over the jacket before I listed and before I shipped it...as did my husband. Everything looked great to us. The jacket doesn't even look used because I only wore it a few times. It had been hanging in my closet for years.
I just got this email from the buyer:
Dear Julie,
I was very disappointed when I received the jacket. You said it was in excellent condition, but that is not true the jacket is missing a button on the left pocket, and the fur on the inside of the jacket has a big tear in it.. I would have never bought it had I know this..
$30.00 was way to much for a very used jacket..
______
First of all, the jacket didn't even have buttons. It closed with hooks. I inspected the fur and didn't notice any tears. If there were, I would have taken pictures of that and mentioned it in the listing. I'm not into hiding things from buyers. I value my feedback. I have sold many clothing items and had customers write in my feedback that they were of good quality.
I thought about giving her a partial refund. But I feel like I lost so much already by giving it to her for $20!
I thought about telling her to ship it back to me and giving her a full refund. I don't really want to do this because what if she damaged the jacket because of buyers remorse?
I need advice...