Just an update. The manager never called, so I contacted the SA that helped me in portland. She now tells me that she's only charged me the $10 shipping fee and the bag was sent out on tues and got to seattle late yesterday. She then hesistantly asked well if you want that $10 reimbursed I can get my manager now.. I'm like NO It's fine. Omgosh, it's not even about the money!!! The point is she said it'll be in seattle on Weds and that it'll be sent out on Mon from Portland.. Now the story is completely different and I'm being asked if I want my $10!!! Oish this week is definately not my week.