Hi everyone, first off Id like to say hi to everyone. Everyone has been great on the forum and has been really helpful with my questions via pms etc. Thank you! Now onto my rant... This is my first thread but unfortunately its not a happy one. I apologize in advance. I placed my first order for LV last Friday with LV Portland. The SA was truly a sweet heart. She placed a hold a Speedy Azur 30 and offered to send them to Seattle LV for me. Im from Vancouver, Canada and it was really sweet of her to offer me with the option of having to pick up the bag closer to home. However, I had to pay $20 for shipping and it should take 3 days to get to Seattle. So the order was placed on Fri and the SA assured me that the bag will be in seattle by Wednesday. So weds came along, I got my poor bf to drive 2.5 hours to Seattle. He got there and asked for my bag but the SAs at the store had no clue what he was talking about and had no information about my purchase. He was frustrated, drove another 2.5 hours home and came home to a more frustrated gf ... So of course I was upset. I called 1866 vuitton this morning and the lady over the phone was really nice. However when she got a hold of the seattle store, they once again told her they had no info.... Of course at this time, I'm freaking out since I did give someone all my CC information and since it was my first time buying something this expensive over the phone. I wasn't feeling too well.... Finally they gave me an answer, I spoke to the SA from seattle and they located my bag and told me that it'll be at the store today at 4pm. Of course I was , I was promised Weds and now it's in Seattle in the late afternooon!!! The Seattle SA wasn't really helpful, in fact, she was impatient and not interested. I guess I can't blame her since she's not making and sales from me. She told me bluntly that if I wanted to complain about the shipping , I should call the SA in Portland because HER job is simply receive the bag.... I got off the phone, still feeling crappy, called the SA in Portland, she was extremely apologetic. She said she's emailed them the info on Fri and was suprised that they were with my order.... She didn't really offer to do anything until i told her that I wasn't pleased with what's happened. She did in the end offer to credit me the $20 shipping fee but I can tell from her voice she wasn't too pleased either.... Apparently only the manager can offer a credit and today is one of those days when she's not around. So..I'll be waiting for the manager's call tomz... I don't really know how I'm feeling right now.. I'm not really happy.. I've heard such great things about LV and their SAs and now having experience this crappiness.. bah... I feel like they should be doing more to make me feel better hahaha. Maybe I should ask for a gift or something when the manager calls... lol.. but again... I wouldn't know what to say.. I really want the MC bookmark though.. End of rant. Thanks for hearing me out guys!