So after reading about the shoptwigs.com MJ sale, and having lusted after being an MJ owner for over a year now, I decided to bite the bullet and get the quilted beige Julianne for $625. So exciting! These past few days I have not been able to contain my excitement waiting for it to arrive, tracking my order daily, you know the routine... So today it arrives... This HUGE box looks so exciting, and I pull out a handwritten card with my name on it, saying congrats on my new MJ bag, pull out the MJ box with a pretty ribbon on it (the box says BLACK Julianne on it, but I ignore this hoping that the right color is in there, which it was), and pull out my new baby!! But the first thing I see is that it has some yellow/rust colored stains around the zipper area. Thinking that this is a bad sign, but that there may be a way to remove the stains, I continue to inspect, only to find that there is a flaw in the leather on the top of the bag near the zipper where it is cracked and discolored, AND the ring that connects the strap to the bag has come loose from the little peg that keeps it in place and is sliding around! When writing this, it doesn't seem all THAT bad, but when it's you and the bag you've been lusting after... it SUCKS! Obviously I'm going to send it back, but I feel like I should write them and give them a piece of my mind. I know that when ordering things on sale you cannot be completely sure that it's going to be in pristine condition when it gets to your door, but I feel like this bag is such an obvious damaged item, that the customer should have been warned before purchasing of it's condition, because it is unacceptable (and if they even GLANCED at it, the employees at the store had to have seen the damage). I feel that I was totally screwed because if I had known that this bag was in the condition it was in, I would have bought a different bag on their 50% off sale, and now I have missed that opportunity because of them. I know that many tPFers have been through this, and much much worse, so can someone please give me some words of wisdom? I think I need therapy!