Just a quick note to say that I've just made my first purchase in Hermes and it was the most wonderful experience! I've been a lurker here for a while and was quite nervous, having heard some of the stories. However, the SA in Bond St was amazing. She took time out to show me as many scarves as I wanted (even tho it was busy), showing me how to tie them and recommending the best colours for me. She gave me some perfume samples and will get me one of the scarf-tying books when they are back in stock. I have a feeling this won't be my last visit!