Arghh, I am soo mad and shocked by how horrible the Prada boutqiue service are in US! I'm on a mission to hunt down teddy bear keychain as gift, but so far ALL the boutiques i called are rude, rude, and rude. 5th Ave, Beverly Hills, Aspen, Madison, Manhasset, Las Vegas, SF and some other stores all gave me the same unfriendly Attitude (yes, w/Capital A!), like I'm bothering them. Is it custom of Prada SA not offer inventory search? They always respond w/annoying tone in their voice "Em, that's been gone for long time, we are all sold out........"with that trailing voice like I'm suppose to hang up right away, when i ask them to serach, they are even more annoyed "as i said, they are all out, but if you must, i suppose i can serach it again" finally I found one store have it, I asked them to hold it while i scanned the first time customer form in, and guess what, it's SOLD to other people....WTF!? they can't wait that few moments? And they don't even bother to tell me, I found out after hearing no response 2 days i send them the form. Am I asking too much for SA to locate what store have it for sale?? I've never been a Prada gal, and these past few days of horrible contact confirms I'll probably never be one thanks for letting me vent! BTW, I was not even specific about the color combo, just any frigging bear will do!