- Oct 9, 2006
I just ordered a bag from Saks in Orlando and about an hour after the sale, I received a call from the SA saying that corporate had a note on my account that all sales were final due to excessive returns. I am in SC and do not have a store here or close (3 hours), so I have made some returns to eluxury but only one time to a store because the bag was defective. I have called an associate at LV who is "looking into it" but told me my last four transactions were returned. This is not true since the last three I purchased from eluxury I still have as well as one from Saks, and I have never ordered from LV.com. I cannot for the life of me understand why they are starting to treat their customers this way. I feel I am being punished for not having a store here where I can inspect something for size and fit before I buy it. This does not take into account the bags I have kept (which are many). Unless this is resolved to my satisfaction, I will not be buying from LV again. Anyone else having this experience with Louis Vuitton?