Today, Mr Puff's phone appeared to curl up its toes and die, so I called Customer Service. (It's our own little division of labor, he drives, I call.) I spoke to a very nice lady who asked "Do you know how often he power cycles?" I replied rather primly that I did not see what Mr Puff's exercise habits had to do with anything, I just want his phone to Return to Life. The very nice lady patiently explained to me that "power cycle" in this context, refers to the practice of turning one's phone off for 30 seconds, and it is recommended that this be done once every 24 hours. It will, she said, Improve Everything, including dropped calls. Well, we have not had a problem with dropped calls, knock wood, but I am totally in favor of Improving Everything, and sure enough, when I power cycled Mr Puff's phone, it leaped joyfully back into the land ofthe living, and I immediately power cycled my own phone, because in addition to Improving Everything, the nice lady said that power cycling will prevent phone death, or at least the apparent phone death like Mr Puff had. Because I have called Customer Service every time there has been a problem, which is only about 3 times in 2 years, and this was the first I had heard of power cycling, I wonder if it is a new thing, or if the people I talked to before just figured everybody knew about it. So in case I am right, and it is a new thing, if you have T-Mobile, be sure to power cycle once every 24 hours. Or am I wrong, and we are the only people on earth who did not know about this?