Feeling confused

[curlyjen]

I recently bought a Favorite MM and wanted a new strap after advice from on here.
I saw the mono strap on the website and it was not available, so I contacted my SA and she said she had one in store.
I made quite a long trip to go and get it but when I got there, the strap was the same length exactly as the Favorite strap and it also had a shoulder pad thing attached.
I didn't buy it and left disappointed but now I'm thinking that this was not the same strap as online.
The one online does not have that shoulder pad thing but I can't see one that does.
What strap were they offering me? Just trying to get my head around which one is right to order.

 

[Bmore chic]

Ask your SA for the item number of the strap she showed you.

 

[curlyjen]

Ok good advice, I will thanks

 

[rocketbean]

There are so many LV straps available, some for purchase stand alone and some as replacements. If you saw something online as a stand-alone there is probably a SKU number. I would send that to your SA. The other option is to ask for a replacement strap for a bag you own. If you have a relationship with an SA it is possible to ask for a replacement strap for a bag you do not own.