Sorry... after all my time selling, this is the first time I have been accused of selling a fake. Of course, it is completely baseless. This is my auction: posting eBay auctions or user ID's is prohibited. I just got an e-mail from the buyer today saying she thinks it isn't authentic and she wants to return it. Of course, I don't want to get negged for this. It's a stupid, $70 used purse. I usually sell much higher end items (usually Fendis) and have NEVER had a problem. This bag was from my personal collection, and I bought it from Dillard's, so I am completely sure it is authentic. What I told her so far is that if she wants to return it I will take the return, minus shipping and my eBay fees. Since I am confident that the bag is NOT fake, then I don't see why I should be out my shipping costs and eBay fees on this transaction. My policy is no returns except for authenticity reasons. I am thinking she is just saying she doesn't think it's authentic because she has changed her mind, and sees this as her only out. I mean, do people really counterfeit Cole Haan anyway?? I told her if she wants her shipping and the eBay fees back, she would have to provide some sortof documentation that it is a fake. Did I do the right thing? This seems like such a stupid thing to get negged over, and I have a feeling that is what is coming. ARGHHH!!