Fedex lost/misdelivered my H??

I ordered a very gently used jypsiere last week from a reseller, who shipped it via Fedex. I was working from home today bc the package was due to arrive, and to my surprise, when I tracked it, it said "delivery exception: delivered to address other than recipient" and was even signed by someone.

Of course the first thing I did was call my neighbors, but none of them were home around the delivery time. I called fedex, who were as mystified as I was that the driver delivered a package to an address other than mine, and the reseller, who was confused that a package was signed by someone other than the intended recipient...has this happened to anyone?

Very very very annoyed.
 

uadjit

D.Va
Jul 21, 2011
4,526
126
Somewhere that's green
I ordered a very gently used jypsiere last week from a reseller, who shipped it via Fedex. I was working from home today bc the package was due to arrive, and to my surprise, when I tracked it, it said "delivery exception: delivered to address other than recipient" and was even signed by someone.

Of course the first thing I did was call my neighbors, but none of them were home around the delivery time. I called fedex, who were as mystified as I was that the driver delivered a package to an address other than mine, and the reseller, who was confused that a package was signed by someone other than the intended recipient...has this happened to anyone?

Very very very annoyed.
I'd be more than annoyed. I'd be on the phone to FedEx trying to find where it was actually delivered ASAP.
 

MAGJES

O.G.
Dec 13, 2008
23,524
31,591
North Carolina
I ordered a very gently used jypsiere last week from a reseller, who shipped it via Fedex. I was working from home today bc the package was due to arrive, and to my surprise, when I tracked it, it said "delivery exception: delivered to address other than recipient" and was even signed by someone.

Of course the first thing I did was call my neighbors, but none of them were home around the delivery time. I called fedex, who were as mystified as I was that the driver delivered a package to an address other than mine, and the reseller, who was confused that a package was signed by someone other than the intended recipient...has this happened to anyone?

Very very very annoyed.
That's all they had to say? They did not try to look up the order to for the delivery exception? What else did they tell you? These are the people that should have the answers. Posters here can share their experience if it has happened to them but FedEx is the one that needs to tell you what's going on. Yeah - Agree with the above poster - I'd be much more than annoyed if they had no answers for me.
 

BeenBurned

Coach, Dooney, Uggs
Authenticator
O.G.
Feb 25, 2007
47,500
16,333
East Coast, USA
Call Fedex back and again, give them the tracking number. With that number, they are able to look up who the delivery employee is who scanned that package. They need to speak to him to find out where he delivered it, why he delivered to another address and if possible, get him to go back to retrieve the item!
 

GirlieShoppe

HermesNewbie
O.G.
Jun 2, 2008
8,111
278
I ordered a very gently used jypsiere last week from a reseller, who shipped it via Fedex. I was working from home today bc the package was due to arrive, and to my surprise, when I tracked it, it said "delivery exception: delivered to address other than recipient" and was even signed by someone.

Of course the first thing I did was call my neighbors, but none of them were home around the delivery time. I called fedex, who were as mystified as I was that the driver delivered a package to an address other than mine, and the reseller, who was confused that a package was signed by someone other than the intended recipient...has this happened to anyone?

Very very very annoyed.
I'd be extremely annoyed too! Any updates, rivagauche? Were you able to track down your Jypsiere?
 
Hi everyone,
thank you for your concern and your advice. Long story short...I WAS able to find the package. It had been delivered to a coffee shop 6 blocks down from where I live. Bizarre, as there are other businesses between my house and the coffee shop that were open at that time.
I've called the reseller and let them know that I found it. They were very happy that I found my purchase, and said they will close the claim they opened with Fedex...
Lesson learned: fedex will sometimes deliver to the most random places. I'm just happy I was able to find my purchase.

Thanks again!
 

piosavsfan

O.G.
Dec 28, 2010
3,349
2,306
California
Hi everyone,
thank you for your concern and your advice. Long story short...I WAS able to find the package. It had been delivered to a coffee shop 6 blocks down from where I live. Bizarre, as there are other businesses between my house and the coffee shop that were open at that time.
I've called the reseller and let them know that I found it. They were very happy that I found my purchase, and said they will close the claim they opened with Fedex...
Lesson learned: fedex will sometimes deliver to the most random places. I'm just happy I was able to find my purchase.

Thanks again!
I'm glad you were able to find your bag, but OMG what is wrong with Fedex? It is ridiculous that they would deliver to a random coffee shop.
 

BeenBurned

Coach, Dooney, Uggs
Authenticator
O.G.
Feb 25, 2007
47,500
16,333
East Coast, USA
Thanks for the update and good news.

I'm curious. Was the address or addressee where they delivered similar to your address and/or name?
 

Luvbolide

O.G.
Jun 8, 2007
6,695
4,880
Hi everyone,
thank you for your concern and your advice. Long story short...I WAS able to find the package. It had been delivered to a coffee shop 6 blocks down from where I live. Bizarre, as there are other businesses between my house and the coffee shop that were open at that time.
I've called the reseller and let them know that I found it. They were very happy that I found my purchase, and said they will close the claim they opened with Fedex...
Lesson learned: fedex will sometimes deliver to the most random places. I'm just happy I was able to find my purchase.

Thanks again!


I am very glad that your bag has been found, but how scary that Fed Ex seems to think a delivery within a 10 block radius of the delivery address is "close enough"....yipes!
 

whateve

Authenticator
O.G.
May 10, 2010
61,297
75,170
If you hadn't found the package, would Fedex have paid the insurance claim?

I don't even understand why they would have an option for this exception in their system. I'm wondering the delivery person just misread the address or intentionally for whatever reason delivered to the other address. I'm assuming that they have gps trackers on their carriers so they would know exactly where the package ended up.
 

lovely64

LunAtic
O.G.
Nov 17, 2006
38,080
344
Europe
Hi everyone,
thank you for your concern and your advice. Long story short...I WAS able to find the package. It had been delivered to a coffee shop 6 blocks down from where I live. Bizarre, as there are other businesses between my house and the coffee shop that were open at that time.
I've called the reseller and let them know that I found it. They were very happy that I found my purchase, and said they will close the claim they opened with Fedex...
Lesson learned: fedex will sometimes deliver to the most random places. I'm just happy I was able to find my purchase.

Thanks again!
Great news!

I am curious, did you have the bag authenticated prior to buying it? I am kind of jaded and wonder if the address on the package was your address or the other one? Was the mistake due to FedEx or due to the seller Writing a different one on the package?