I'm devastated !!!!!! My new Hayden-Harnett Havana Luxe from Feng Junk was delivered today while I was at work. I left a note for Fed Ex on exactly where to leave the package. (Done this many times with no problems - ever) But no - they had to put it inside the fence with my dogs!!!! I arrived home to a yard full of torn up box, tissue paper and the shredded remains of what looks to be one of the most beautiful purses I ever laid eyes on. My heart is broken. I've been in tears for hours -on the phone with fed ex & on the website supplying copies of receipts, etc only to get "system unavailable - please try later" when I tried to submit the documentation !!! To top everything - I got a GREAT deal on it (on sale & a grechens coupon) & now it's no longer on sale !!!! I'm crushed. What's left of the leather is like butter & all the hardware is just gorgeous. There's no way I can afford to get another one & it looks like it's going to take awhile to get reimbursed. I was so excited - I've emailed pics to my sister, showed everyone at work the webpage, planned where I was going to wear it tomorrow..... OK, I'm crying harder, now. Sorry if I'm blathering - just needed to vent to people who would understand why I'm so upset. P.S. I HATE FED EX !!!!!!!!!!!!!!!