I bought a Cartier Love Bracelet from Fashionphile. When it arrived, the tag was on the bracelet, but to try it on you have to open the bracelet. I didn't like the fit, so I returned it. They received it last Tuesday and finally acknowledged it today. They said it was not in the original condition so they are not refunding my money. They claim the tag was removed, but it was never secured to begin with - it just hung on the bracelet and fell off when opened. I can't get through to them by phone and they don't respond to emails* and I will be out $1,000 if I accept their "buyback." I am in tears of frustration because I saved for so long to get this. Where do I stand and what can I do?
* I have tried calling them and emailing them for the past few days to check the status of my refund - I sit on hold for an hour or they don't call back "in the order" the phone call was received...or ever.
* I have tried calling them and emailing them for the past few days to check the status of my refund - I sit on hold for an hour or they don't call back "in the order" the phone call was received...or ever.