I am writing this post to inform the general public and fellow luxury shoppers of my experience dealing with FASHIONPHILE and its employees in the last 6 months - also to inform you that the company has no morals or empathy and has knowingly sold stolen good.
To cut a long story short - My apartment was burglarized in February 2022. All of my designer items including Purses, SLGs, Shoes, Jewelry - Van Cleef & Arpels), Clothing, Watches and personal documents were stolen. This incident was reported to the police and well documented.
A few weeks later I was searching for items to rebuy to replace my stolen goods, this is when I discover MY items being sold on the FASHIONPHILE.COM website. The way i could confirm this was not only because of the unique marks due to wear on some of my bags but the SERIAL CODES matching my receipts for my Chanel purses and Van Cleef & Arpels Jewelry.
I immediately informed Fashionphile's Loss and Prevention Manager as well as its owners and the Police and shared evidence to all parties proving these items were mine. With the LAPD help they subpoenaed FASHIONPHILEs records and found that my items were sold by the same person / alias. FASHIONPHILE agreed to remove some, NOT ALL of my items off their website pending investigation. They were fully aware they were in possession of stolen goods.
Not only are they receiving stolen goods via mail without proper verification and authentication of the goods, they are not following THE LAW AND their protocols as outlined on their website: https://help.fashionphile.com/s/art...-prevent-stolen-merchandise-from-being-resold
Fast forward months later going back and forth between my lawyer, FASHIONPHILE and the LAPD - FASHIONPHILE agreed to only return my Chanel Purses and Van Cleef & Arpels jewelry as they had unique 1 of 1 serial codes that matched by receipts. They refused to return my other items, mind you - they SOLD some of my items in the process KNOWING THEY ARE STOLEN as the police informed them & me showing ownership of these others purses, SLGs and jewelry.
This week - FASHIONPHILE agreed to resell back the 8 of the 28 items they had remaining at their Neiman Marcus BH location. I walk into the office with hopes i can negotiate on receiving back my items in goodwill due to the fact they have broken protocol and laws in the process of this case. They refused to negotiate and sold me back my items for the price they paid out the robber/seller.
Please let me know if you have experienced a similar matter with them or any advice you can give me. Also its very fishy - alot of their employees have been leaving lately.... anyone know whats going on internally?
To cut a long story short - My apartment was burglarized in February 2022. All of my designer items including Purses, SLGs, Shoes, Jewelry - Van Cleef & Arpels), Clothing, Watches and personal documents were stolen. This incident was reported to the police and well documented.
A few weeks later I was searching for items to rebuy to replace my stolen goods, this is when I discover MY items being sold on the FASHIONPHILE.COM website. The way i could confirm this was not only because of the unique marks due to wear on some of my bags but the SERIAL CODES matching my receipts for my Chanel purses and Van Cleef & Arpels Jewelry.
I immediately informed Fashionphile's Loss and Prevention Manager as well as its owners and the Police and shared evidence to all parties proving these items were mine. With the LAPD help they subpoenaed FASHIONPHILEs records and found that my items were sold by the same person / alias. FASHIONPHILE agreed to remove some, NOT ALL of my items off their website pending investigation. They were fully aware they were in possession of stolen goods.
Not only are they receiving stolen goods via mail without proper verification and authentication of the goods, they are not following THE LAW AND their protocols as outlined on their website: https://help.fashionphile.com/s/art...-prevent-stolen-merchandise-from-being-resold
Fast forward months later going back and forth between my lawyer, FASHIONPHILE and the LAPD - FASHIONPHILE agreed to only return my Chanel Purses and Van Cleef & Arpels jewelry as they had unique 1 of 1 serial codes that matched by receipts. They refused to return my other items, mind you - they SOLD some of my items in the process KNOWING THEY ARE STOLEN as the police informed them & me showing ownership of these others purses, SLGs and jewelry.
This week - FASHIONPHILE agreed to resell back the 8 of the 28 items they had remaining at their Neiman Marcus BH location. I walk into the office with hopes i can negotiate on receiving back my items in goodwill due to the fact they have broken protocol and laws in the process of this case. They refused to negotiate and sold me back my items for the price they paid out the robber/seller.
Please let me know if you have experienced a similar matter with them or any advice you can give me. Also its very fishy - alot of their employees have been leaving lately.... anyone know whats going on internally?
