Fashionphile describing items in better condition than they actually are!

Jan 9, 2016
188
629
Whenever I see a handbag for a great price on fashionphile, the first thing I do is to look at the item condition. Lately I’ve noticed the item is marked as “excellent” condition to find it has multiple detailed descriptions of the flaws. I also look at the photos and see bunch of corner wear and other scuffs that I don’t think should be there on an item marked “excellent.” It’s not brand specific since I’ve seen it on Chanel and Hermès listings. Why say an item is excellent when clearly it should be marked as “very good” or “fair.” The price reflects the condition of the bag and it shouldn’t be marked “excellent”. I’m just ranting, because it can be frustrating. Does anyone else agree that this is not an “excellent” condition bag? There were other flaws but I did not take a screenshot of all of them. Here’s the link if anyone is interested:


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880

30th anniversary cuff
O.G.
Aug 31, 2008
9,173
18,248
I personally don’t pay attention so much to the excellent or very good rating, so long as the description includes the true condition and I feel that price reflects the description.

It is irritating if you want to do a search on NIB and don’t click through condition. Also agree the overuse of ‘excellent‘ may be due to changes from new investors and possibly new customer demographics.

I did buy a BV Tomas Maier hobo (at the start of covid) with an excellent rating and a bunch of listed flaws (to my surprise, I couldn’t really see the flaws once I got the bag). Assume they might list the flaws to try to limit returns from the type of customer who returns a retail bag multiple times bc of microscopic issues?

I haven’t bought a birkin from them recently, but I am kicking myself for hesitating on a few bags with less than excellent ratings. Specifically, I think I missed the deal of the summer by not jumping on a blue gray 30 ostrich B with only a very good rating. I was also pondering experimenting with larger kelly sizes and missed out on a larger retourne phw box kelily with very elegant lines at a 4K price. It was a great bag. Could absolutely have been refurbished to my taste.
 

Gabs007

Member
Feb 5, 2018
2,219
2,938
I personally don’t pay attention so much to the excellent or very good rating, so long as the description includes the true condition and I feel that price reflects the description.

It is irritating if you want to do a search on NIB and don’t click through condition. Also agree the overuse of ‘excellent‘ may be due to changes from new investors and possibly new customer demographics.

I did buy a BV Tomas Maier hobo (at the start of covid) with an excellent rating and a bunch of listed flaws (to my surprise, I couldn’t really see the flaws once I got the bag). Assume they might list the flaws to try to limit returns from the type of customer who returns a retail bag multiple times bc of microscopic issues?

I haven’t bought a birkin from them recently, but I am kicking myself for hesitating on a few bags with less than excellent ratings. Specifically, I think I missed the deal of the summer by not jumping on a blue gray 30 ostrich B with only a very good rating. I was also pondering experimenting with larger kelly sizes and missed out on a larger retourne phw box kelily with very elegant lines at a 4K price. It was a great bag. Could absolutely have been refurbished to my taste.
Totally with you there, I have bought items that were listed as new without tags and found signs of wear, items listed as good that I couldn't find the flaw they mentioned.... If the pictures are good and the description is accurate, I am happy with that, the rating, hey, don't care much about that, after all the price usually reflects it's preloved.
 
Feb 22, 2020
1,191
3,741
London
I find it really hard to commit to buying a preloved bag (specifically Hermes in my case) just from pictures and descriptions.
I live in the UK and most of the good resellers for Hermes are in the US and Japan which adds a hefty cost of shipping and duty (I got stung badly buying a Loewe from a US reseller-shipping and tax etc added about 40% to the cost :annoyed:)
Even if the seller allowed returned I'd have to cover the shipping and insurance for that as well as effectively losing the cost of getting the bag in the first place so it could cost me at least £1000 ro end up with zilch :sad:
 
Jan 9, 2016
188
629
I personally don’t pay attention so much to the excellent or very good rating, so long as the description includes the true condition and I feel that price reflects the description.

It is irritating if you want to do a search on NIB and don’t click through condition. Also agree the overuse of ‘excellent‘ may be due to changes from new investors and possibly new customer demographics.

I did buy a BV Tomas Maier hobo (at the start of covid) with an excellent rating and a bunch of listed flaws (to my surprise, I couldn’t really see the flaws once I got the bag). Assume they might list the flaws to try to limit returns from the type of customer who returns a retail bag multiple times bc of microscopic issues?

I haven’t bought a birkin from them recently, but I am kicking myself for hesitating on a few bags with less than excellent ratings. Specifically, I think I missed the deal of the summer by not jumping on a blue gray 30 ostrich B with only a very good rating. I was also pondering experimenting with larger kelly sizes and missed out on a larger retourne phw box kelily with very elegant lines at a 4K price. It was a great bag. Could absolutely have been refurbished to my taste.
Oh I remember seeing that ostrich Birkin! It was beautiful. I contemplated buying it also, but it had some sort of water/oil stain that I wasn’t sure about. I’m sure docride may have been able to do something!

But yes, you are right. Sometimes they label an item in better condition than they are and sometimes not. They show the photos accurately so we as consumers can decide what the item condition is rather than what they labeled it as. Thank goodness for those detailed photos!
 
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alyssamay_xx

Member
Oct 26, 2020
127
57
I find it really hard to commit to buying a preloved bag (specifically Hermes in my case) just from pictures and descriptions.
I live in the UK and most of the good resellers for Hermes are in the US and Japan which adds a hefty cost of shipping and duty (I got stung badly buying a Loewe from a US reseller-shipping and tax etc added about 40% to the cost :annoyed:)
Even if the seller allowed returned I'd have to cover the shipping and insurance for that as well as effectively losing the cost of getting the bag in the first place so it could cost me at least £1000 ro end up with zilch :sad:
This is why I try to avoid purchasing from overseas unless it’s something I really want