Fashionphile Customer Service Wait Times?

leechiyong

Member
Sep 3, 2013
10,504
14,260
I sent in some items to sell on FP awhile back. For one item, they wound up paying me substantially less than their initial quote without giving me the opportunity to review it (I would not have accepted it). I sent an email two days ago with no response and tried calling today, but the hold time was over an hour. I elected to keep my place and have them call me back, but I haven't heard anything and that was hours ago.

I know things are taking longer right now, so has anyone managed to reach FP CS lately? How long did it take you to get through?
 
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Sunshine mama

Member
Jun 1, 2014
17,558
65,968
I've never called Fashionphile so I don't know the answer to your question. I was just considering selling a couple of pieces to fashionphile, and your info is somewhat discouraging. Have you sold to FP before?
 
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Nibb

Member
Feb 7, 2016
1,691
6,226
I sent in some items to sell on FP awhile back. For one item, they wound up paying me substantially less than their initial quote without giving me the opportunity to review it (I would not have accepted it). I sent an email two days ago with no response and tried calling today, but the hold time was over an hour. I elected to keep my place and have them call me back, but I haven't heard anything and that was hours ago.

I know things are taking longer right now, so has anyone managed to reach FP CS lately? How long did it take you to get through?
They are crazy busy right now, I had a gift card question and a return question, it took two days to get my email answered, when I have called it took between 2 & 24 hours to get a callback. you may have an option on your dashboard to reject the offers online.
 
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Jamie H

Member
Jul 24, 2017
26
36
Oh no...
I just sent in two bags I sold to them... if I read this before I wouldn’t have done it
 

Nibb

Member
Feb 7, 2016
1,691
6,226
I've never called Fashionphile so I don't know the answer to your question. I was just considering selling a couple of pieces to fashionphile, and your info is somewhat discouraging. Have you sold to FP before?
I have sold many pieces to them, but most of what I sold I originally bought from them, I felt I got a fair price. I‘m not a Chanel, LV, or Hermes gal but I’ve sold them stuff from Chloé to Valentino
 
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Sunshine mama

Member
Jun 1, 2014
17,558
65,968
I have sold many pieces to them, but most of what I sold I originally bought from them, I felt I got a fair price. I‘m not a Chanel, LV, or Hermes gal but I’ve sold them stuff from Chloé to Valentino
Have you ever gotten paid lower than what they quoted you with?
 

Nibb

Member
Feb 7, 2016
1,691
6,226
Have you ever gotten paid lower than what they quoted you with?
No most of the time i take the bags to the HQ in Carlsbad and trade them in, when I’ve submitted online I usually send them at least 10+ pictures, they have rejected two bags before I sent them in But never gave me less than what was quoted.
 
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leechiyong

Member
Sep 3, 2013
10,504
14,260
I've never called Fashionphile so I don't know the answer to your question. I was just considering selling a couple of pieces to fashionphile, and your info is somewhat discouraging. Have you sold to FP before?
I have and haven't had a problem. I searched the forums and saw this has happened to a few others when they'd previously submitted it (which was the case with my item) and it got squared away, so I do think it will get resolved eventually. Patience has never been a particular strong suit of mine though.
 
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leechiyong

Member
Sep 3, 2013
10,504
14,260
Patience is definitely not a strong suit of mine. To give an update, I did receive a call back this morning. They informed me they'd have to reach out to the team that handles it. I just checked my FP account and see an additional payment in the amount of the discrepancy is pending now.
 
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Sunshine mama

Member
Jun 1, 2014
17,558
65,968
Patience is definitely not a strong suit of mine. To give an update, I did receive a call back this morning. They informed me they'd have to reach out to the team that handles it. I just checked my FP account and see an additional payment in the amount of the discrepancy is pending now.
That's good to know. Thank you for the update!
 
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Jamie H

Member
Jul 24, 2017
26
36
Thank you for the update !! I’m waiting for them to receive it. They’re Supposed to get it on Monday. And I’ll update too for how long I will get my payment
 
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Brigittew1

Member
Dec 28, 2018
6
8
I have tried to call a couple of times and the wait time was over an hour to get through to someone. I have also recently sold a bag to them that just arrived at their Carlsbad location on Wednesday, June 30th. I haven’t received a confirmation that they received by bag. How long should that take?