Fashionphile: can't access quote interface

Y

Ylesiya

Member
Apr 29, 2020
674
8,033
#1
Hi all, I was wondering if anyone had the same problem?
Basically I can't access "submit item for quote" interface no matter what I do. I cleared cookies etc, tried different browsers and devices but no luck. I have access to my dashboard, can see it being updated. When I click "Sell", I am transferred to "Submit a quote" interface but I can see "sign in" sign as well below. If I click "Submit a quote", I am redirected to my dashboard. I tried other ways of accessing selling page but no luck.
I have contacted Fashionphile already but so far they've been useless. In the latest email, they invited me to call them - yeah, I am overseas in a different time zone. :sad:
Anyone had anything like that before?
 
#4
Ylesiya said:
Hi all, I was wondering if anyone had the same problem?
Basically I can't access "submit item for quote" interface no matter what I do. I cleared cookies etc, tried different browsers and devices but no luck. I have access to my dashboard, can see it being updated. When I click "Sell", I am transferred to "Submit a quote" interface but I can see "sign in" sign as well below. If I click "Submit a quote", I am redirected to my dashboard. I tried other ways of accessing selling page but no luck.
I have contacted Fashionphile already but so far they've been useless. In the latest email, they invited me to call them - yeah, I am overseas in a different time zone. :sad:
Anyone had anything like that before?
Click to expand...

I am having the same issue so I think it's a FP problem at this point. I'll try again tomorrow.
 
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#7
OK, I just reported this via their message system to Technical Support. We'll see what they say. In the meantime, I guess I'm going to list this particular item on Ebay and get quotes from other places.
 
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#8
youngster said:
OK, I just reported this via their message system to Technical Support. We'll see what they say. In the meantime, I guess I'm going to list this particular item on Ebay and get quotes from other places.
Click to expand...

This is the same what I've done and they invited me to call them. Please do let me know what they tell you? On my end the problem still persists without any changes. I even thought for a moment they blocked/banned me but there should be no reason for this whatsoever!
 
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#9
Same here. I emailed them about it Friday. No response yet. After thinking I was blocked I wondered if they are overwhelmed or have enough stock and disabled it for the time being.
 
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#10
Ylesiya said:
This is the same what I've done and they invited me to call them. Please do let me know what they tell you? On my end the problem still persists without any changes. I even thought for a moment they blocked/banned me but there should be no reason for this whatsoever!
Click to expand...

I just got the same response as you, which was an invitation to call them and speak with their Tech department people. They also advised me to clear cookies, browsing history, etc. I've done that and it still does not work. I am starting to think the same as @MmeM124, maybe they are backlogged with processing so have disabled the online quote tool (?)
 
#13
It should be under "Sell" . . . then "Submit Item For Quote".

I think they updated the tool which is why it wasn't working. Recently, they were having people choose the item condition from a drop down menu (giftable, new, excellent, etc.) and that appears to be gone.
 
#14
youngster said:
It should be under "Sell" . . . then "Submit Item For Quote".

I think they updated the tool which is why it wasn't working. Recently, they were having people choose the item condition from a drop down menu (giftable, new, excellent, etc.) and that appears to be gone.
Click to expand...

Sigh. When I do that it just takes me to my profile :frown:
I'll keep trying though. I did get already get a quote back from yoogis at least!
 
#15
MmeM124 said:
Sigh. When I do that it just takes me to my profile :frown:
I'll keep trying though. I did get already get a quote back from yoogis at least!
Click to expand...

Well, that's good! I got one from Yoogi's as well and you can always try Rebag. My experience with them has been really good so far. It takes 5 days for the items to get to Rebag in NYC as I'm on the west coast but they process fast and pay fast. I received payment for an SLG today that was received by them on Friday.
 
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