Farfetch order not delivered - what now?

Vivien500

Member
Jan 25, 2017
62
101
I had a delivery notification for my new bag today, shipped by Farfetch from Italy. The bag was supposed to be signed for, but there is nothing in the signature part when I look at the thing online so I think it may have been left outside. When I got home it wasn't there. Checked with neighbours, it isn't with any of them. DHL tracking definitely says delivered. We have had parcels go missing before but I wasn't worried about this one because I know it was signed for. ARGHHHH. What do I do? Are Farfetch good with this kind of thing? My first order with them. Possibly my last.
 

berta

mom2 12paws
O.G.
Oct 6, 2007
1,839
122
So. Florida
All of my purchases with Farfetch I have had to sign for and I have never requested this service from DHL. Well DHL has to have someone's signature for the delivery. I think I get an email after I have signed for the parcel. Next thing do any of your neighbors have security cameras where the delivery truck could be seen driving on your block? Can DHL give you a delivery time?
 
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Vivien500

Member
Jan 25, 2017
62
101
I called Farfetch, they were great and have started a process with DHL to see if they can locate the parcel. My gut feeling is that it's been taken, because we've had parcels go missing before, but I am hopeful I'm wrong and it's just a mistake in the system. Should hear within a week they said. Urgh :sad:
 

berta

mom2 12paws
O.G.
Oct 6, 2007
1,839
122
So. Florida
I hope they can figure this out for you. I heard that if you make arrangements with your local UPS store, they can accept your packages and you can pick them up from there. The package does not need to be sent by UPS either. Good luck!
 

jandals

Member
May 2, 2014
39
2
I'm in Australia, but usually DHL is quite good about following up on this kind of thing. Sometimes it somehow ends up back on the truck and at their warehouse. If not though, I'm pretty sure Farfetch/DHL fully insure their items in case they go missing, so you should be ok.
 
Apr 15, 2007
63,997
9,340
If a signature was required, DHL should provide that &if it wasn't signed for, DHL
may be responsible for that..
Be patient & see what DHL comes back to you with