Hi all! So I am currently having the strangest thing happening with Nordstrom and I wanted to see if it had happened to anyone else.
I ordered a pair of the Rockstud Cage Mules in Poudre from Nordstrom and received a pair of shoes that looked absolutely nothing like the shoes I ordered. They looked a lot like the Rockstud Slide Sandals in white but, after taking them to the store for an exchange, I found out they're fake! Initially, when I opened the box, I assumed that some kind of return fraud was happening but I didn't expect them to be fake. The man who helped me phoned Nordstrom.com and was informed that a return of these shoes hadn't been made to the warehouse they were shipped from and that the box had come straight from the seller. Since the order and the box has all the right information, they refused my return at the store and said to send them back to the warehouse with NO GUARANTEE OF A REFUND. Obviously, I'm furious, but am still waiting on what Nordstrom.com says when they receive the return.
Has anyone else experience this or something similar to this? Especially with Valentino Shoes at Nordstrom?
I ordered a pair of the Rockstud Cage Mules in Poudre from Nordstrom and received a pair of shoes that looked absolutely nothing like the shoes I ordered. They looked a lot like the Rockstud Slide Sandals in white but, after taking them to the store for an exchange, I found out they're fake! Initially, when I opened the box, I assumed that some kind of return fraud was happening but I didn't expect them to be fake. The man who helped me phoned Nordstrom.com and was informed that a return of these shoes hadn't been made to the warehouse they were shipped from and that the box had come straight from the seller. Since the order and the box has all the right information, they refused my return at the store and said to send them back to the warehouse with NO GUARANTEE OF A REFUND. Obviously, I'm furious, but am still waiting on what Nordstrom.com says when they receive the return.
Has anyone else experience this or something similar to this? Especially with Valentino Shoes at Nordstrom?