I tried doing a search and maybe I'm not good at this, but couldn't find anything.
I bought a pair of Isabel Marant poppy suede heels from ebay germany a month ago. Received them fine and never really thought about them again since I've been busy. Just recently, I compared them to my other IM poppy suede heels and they are different! The shape of the heel/arch is wrong, the bow tie is a little off (noticed this at first but never gave more attention) and the sole is not like IM's.
I emailed the seller to see if we can work things out, and of course, she is outraged saying that it comes from her private collection (from a friend, and her husband's friend would never purchase fakes) and request that I get a certificate of authenticity from the manufacturer and she'll forward this information to her attorney and in that case, will refund.
I'm not sure if Isabel Marant would provide authentication services like this (doubtful the NY boutique would, I'm located on the west coast). And I'm not entirely sure if CarolDiva does shoes, Isabel Marants on top of that.
I have 45 days to open a case through ebay and it's been 30 so far when I found out about the shoe. Usually, I thought ebay/paypal favors the buyer side for SNADs... but would I really need proof i.e. certificate of authenticity? For some reason, I thought SNADs are usually open and shut case for buyers (unfortunate for sellers though), but I could be wrong.
Thank you for all your help and expertise tips!
I bought a pair of Isabel Marant poppy suede heels from ebay germany a month ago. Received them fine and never really thought about them again since I've been busy. Just recently, I compared them to my other IM poppy suede heels and they are different! The shape of the heel/arch is wrong, the bow tie is a little off (noticed this at first but never gave more attention) and the sole is not like IM's.
I emailed the seller to see if we can work things out, and of course, she is outraged saying that it comes from her private collection (from a friend, and her husband's friend would never purchase fakes) and request that I get a certificate of authenticity from the manufacturer and she'll forward this information to her attorney and in that case, will refund.
I'm not sure if Isabel Marant would provide authentication services like this (doubtful the NY boutique would, I'm located on the west coast). And I'm not entirely sure if CarolDiva does shoes, Isabel Marants on top of that.
I have 45 days to open a case through ebay and it's been 30 so far when I found out about the shoe. Usually, I thought ebay/paypal favors the buyer side for SNADs... but would I really need proof i.e. certificate of authenticity? For some reason, I thought SNADs are usually open and shut case for buyers (unfortunate for sellers though), but I could be wrong.
Thank you for all your help and expertise tips!