Can you please update us OP on what is going on with your case? I am looking for IM poppy shoes but I want to steer clear of sellers like this.
Hi, sorry I was away for so long since I was on vacation. I bit the bullet and went through mypoupette to have it authenticated. I received the certificate of inauthenticity from mypoupette and forwarded the documents to the seller. The seller was unresponsive for several days. As a result, I opened a case with ebay before the 45 day mark expired. The seller remained unresponsive for another 6 days or so, then replied with the message that "will advise once shoes are sent back. sorry for that."
Now, I can go ahead and send the shoes back, hoping for a refund, but am I still protected? Is there any guarantee? I talked to ebay and they said I can leave the case open and just attach a message with the tracking number that it has been sent, so it's neither closed nor escalated. However, today is the last day I can escalate the case.
Would I be protected still if I not escalate the case, return the shoes, and receive the refund. If the seller decides not to refund, will I still receive help from ebay? Or should I just go ahead and escalate, even though the seller is somewhat working things out with me. I say somewhat, because she does take her time to get back to me, which feels like she's trying to buy time until the ebay deadline to open case/escalate case has passed.
suggest that you do escalate your case... you do not want to let that time
frame expire... if the shoes have been returned , you can provide
that shipping info to ebay... how did you pay for these shoes??
with a credit card?? if worse comes to worse and you are getting the
run around, you can also dispute the credit card charge and provide
shipping info to your cc... keep us posted
Hi: new here, but with the same problem. Careful with this seller, I would escalate since the member is waiting for the case to expired or she/he has a fake address. I opened a case with PayPay, still waiting for seller to respond. Try to keep the case open with eBay and have another one with PayPal, this way the seller will know you are serious
Thank you for your insight and reply I just called the NY boutique and they said they don't really do any sort of authentication, but if I like, I can email them photos and they can give me their opinion of what they think. I'm not sure if that's good enough as proof (how can one really get a certificate of authenticity?), but they were kind to offer their opinion. Just shot them the email with photos.