I bought a fake wallet off of Ebay not too long ago. I got it, knew it was fake, confirmed it here, confirmed it with Coach, and filed a dispute via PayPal. I saved e-mails, the fake 'certificate' of authenticity from the seller (It's shown in the Authenticate This!...Coach thread) and a copy of the auction page.
The seller responded saying as thus:
"
Dear Buyer:If you would read the item description carefully, you would see that the description did not mention whether the wallet is authentic or not. However, to the best of my knowledge, the wallet is authentic and I already have emailed you the certificate which I received from the wholesaler. Also, acording to the term of the listing, you had 3 days to contact me for the return (no exceptions) which would have been December 4th. So, acording to the term of the auction, the time which to return the item have past.Below is part of the description: BRAND NEW COACH CHECK/WALLET #6K13 FEATURES & SPECIFICATIONS: 7 CREDIT CARD POCKETS OUTSIDE BACK ZIP COIN COMPARTMENT 2 BILL COMPARTMENTS REMOVABLE SIDE OR TOP BOUND CHECKBOOK HOLDER SNAP TAB CLOSURE TABIf you are not happy with it for any reasons, please contact me within 3 days of receiving it for a full refund. After the 3 days, if I do not hear fromyou, sales are then final (no exceptions).Thank you."
I replied:
"By listing it as Coach, and not a replica, or 'designer inspired' you claim authenticity. You claimed authenticity via the 'certificate' when I asked for authenticity. I forwarded the 'certificate' to Coach, Inc and they verified that it was fake. You sold me fraudulent merchandise, and it was significantly not as you described."
Advice? :/
The seller responded saying as thus:
"
Dear Buyer:If you would read the item description carefully, you would see that the description did not mention whether the wallet is authentic or not. However, to the best of my knowledge, the wallet is authentic and I already have emailed you the certificate which I received from the wholesaler. Also, acording to the term of the listing, you had 3 days to contact me for the return (no exceptions) which would have been December 4th. So, acording to the term of the auction, the time which to return the item have past.Below is part of the description: BRAND NEW COACH CHECK/WALLET #6K13 FEATURES & SPECIFICATIONS: 7 CREDIT CARD POCKETS OUTSIDE BACK ZIP COIN COMPARTMENT 2 BILL COMPARTMENTS REMOVABLE SIDE OR TOP BOUND CHECKBOOK HOLDER SNAP TAB CLOSURE TABIf you are not happy with it for any reasons, please contact me within 3 days of receiving it for a full refund. After the 3 days, if I do not hear fromyou, sales are then final (no exceptions).Thank you."
I replied:
"By listing it as Coach, and not a replica, or 'designer inspired' you claim authenticity. You claimed authenticity via the 'certificate' when I asked for authenticity. I forwarded the 'certificate' to Coach, Inc and they verified that it was fake. You sold me fraudulent merchandise, and it was significantly not as you described."
Advice? :/