I was the person who received the fake bag from Saks.com about a month ago. They have refused to credit my account claiming they never carried the bag they sent me and I immediately returned to them!!! They refused to even acknowledge the bag they sent was not even the style I ordered. Shame on these companies for not realizing they have a BIG problem with designer bag orders. Now I am left with a legal battle!
I'm so sorry that this has happened!!
I don't know any reason that the authenticity tag wouldn't be in the bag. I don't emy veneta with me, so i can't remember exactly where the tag should be, but my guess is inside the pocket on the inside of the bag.
You need to call them and explain what happened. I am sure they will be apologetic and will pay for shipping the bag back.
Good luck!
I've never bought from BG or Saks.com but reading this is making me feel physically sick. It must happen a lot, but many people would never question the authenticity of a bag bought from a reputable department store. Thanks for sharing, good luck getting your money (and a real bag) back!
I was the person who received the fake bag from Saks.com about a month ago. They have refused to credit my account claiming they never carried the bag they sent me and I immediately returned to them!!! They refused to even acknowledge the bag they sent was not even the style I ordered. Shame on these companies for not realizing they have a BIG problem with designer bag orders. Now I am left with a legal battle!
**Updates** Hi ladies~ it's been a while since i posted this thread. i was sooooo busy...
good news is: i got the credit back from BG. Sales manager said that since they sent me the wrong color, she would send me another one. But she denied that the bag was fake.
bad news is: the bag was on sale. It was kinda odd that one of the most popular color ebano was on sale. popular bag on sale but fake. She said she would send me the brown one instead but i asked her whether she can order me the ebano. She said she would get back to me. BUT she never call me back or reply back to my phone call. what kinda a customer service is this?
In conclusion, i got the full credit. I will never ever buy anything from BG. EVER!