Fake bag from neiman Marcus! What to do?

[totoro723]

I ordered a balenciaga city small from neiman Marcus and today I received my bag and it's not even the same bag! It looks so fake! I don't know if I should take it into a store or mail it back to return it. I'm worried they will think I switched it or something and won't give me a refund. What to do??? It won't let me upload more pictures it says file is too big. Please help! Thanks!

 

[totoro723]

Here are more pictures.

 

[BusyBea]

I have no advice but am following as I have a Nieman Marcus tab open and almost bought a bag yesterday.

 

[Simplyput]

View attachment 3601105 View attachment 3601106 I ordered a balenciaga city small from neiman Marcus and today I received my bag and it's not even the same bag! It looks so fake! I don't know if I should take it into a store or mail it back to return it. I'm worried they will think I switched it or something and won't give me a refund. What to do??? It won't let me upload more pictures it says file is too big. Please help! Thanks!

Please post a picture of what you ordered so we can compare the two handbags.

 

[totoro723]

Here is what I ordered

 

[totoro723]

http://www.neimanmarcus.com/Balenci...small&request_type=search&search_type=keyword

 

[Simplyput]

[emoji33]
You're right not even close. I would call their customer service first and call my credit card company next.

 

[totoro723]

Yes I did both of that already. I'm going to ship it back today. I'm just worried they won't give me a refund and say that's not what they sent

 

[Simplyput]

Hopefully they will accept the handbag back without any problems. Don't fear them. Tell them exactly what you are telling us, ' This is the handbag you sent me. I have no other handbag in my possession.' Let them fear you because you are the customer and your voice is powerful on social media.

 

[totoro723]

Thanks @Simplyput my friends are telling me to return it at the store instead of shipping. What do you think?

 

[Simplyput]

I would call and get a pre-approval at customer service to bring into their store. I think they may give you a harder time in person or maybe they won't.

 

[summergirl1]

They will let you return it. Call them as soon as you can. They make mistakes and ship the wrong item. It happened to me with a David Yurman piece. They sent me a $300 bracelet and I had ordered a $2000 necklace. [emoji15] They made everything right though.

 

[totoro723]

Hi

They will let you return it. Call them as soon as you can. They make mistakes and ship the wrong item. It happened to me with a David Yurman piece. They sent me a $300 bracelet and I had ordered a $2000 necklace. [emoji15] They made everything right though.

I called them right when I opened the package. did you ship it back or brought it into the store? Thanks

 

[bagnshoofetish]

This exact thing happened to me with Neiman Marcus a few years ago with an Alexander Wang bag. You are about the fourth person I have heard this happened to. I no longer order bags from them online. I returned the bag in person. They were great about it but I cannot believe they have this problem in the first place.

(BTW their gift cards with purchase program sucks too. You have to use the card by a certain date and that date ALWAYS seems to be right before they get new merchandise in for the season.)

I hate NM.

 

[leechiyong]

(BTW their gift cards with purchase program sucks too. You have to use the card by a certain date and that date ALWAYS seems to be right before they get new merchandise in for the season.)

I hate NM.

And if you don't get it, you have to wait a certain amount of time to have it be re-sent. And if you still don't get that one, another two weeks. Until it's a month before the expiration date and hours of your life arguing.