Fake bag from neiman Marcus! What to do?

totoro723

Member
Jan 29, 2008
415
9
IMG_9164.JPG IMG_9166.JPG I ordered a balenciaga city small from neiman Marcus and today I received my bag and it's not even the same bag! It looks so fake! I don't know if I should take it into a store or mail it back to return it. I'm worried they will think I switched it or something and won't give me a refund. What to do??? It won't let me upload more pictures it says file is too big. Please help! Thanks!
 

Simplyput

Member
Feb 10, 2017
496
1,232
At daddy's lakefront property ❤
View attachment 3601105 View attachment 3601106 I ordered a balenciaga city small from neiman Marcus and today I received my bag and it's not even the same bag! It looks so fake! I don't know if I should take it into a store or mail it back to return it. I'm worried they will think I switched it or something and won't give me a refund. What to do??? It won't let me upload more pictures it says file is too big. Please help! Thanks!
Please post a picture of what you ordered so we can compare the two handbags.
 

totoro723

Member
Jan 29, 2008
415
9
Yes I did both of that already. I'm going to ship it back today. I'm just worried they won't give me a refund and say that's not what they sent
 

Simplyput

Member
Feb 10, 2017
496
1,232
At daddy's lakefront property ❤
Hopefully they will accept the handbag back without any problems. Don't fear them. Tell them exactly what you are telling us, ' This is the handbag you sent me. I have no other handbag in my possession.' Let them fear you because you are the customer and your voice is powerful on social media.
 

summergirl1

Member
Apr 2, 2013
2,235
431
They will let you return it. Call them as soon as you can. They make mistakes and ship the wrong item. It happened to me with a David Yurman piece. They sent me a $300 bracelet and I had ordered a $2000 necklace. [emoji15] They made everything right though.
 

totoro723

Member
Jan 29, 2008
415
9
Hi
They will let you return it. Call them as soon as you can. They make mistakes and ship the wrong item. It happened to me with a David Yurman piece. They sent me a $300 bracelet and I had ordered a $2000 necklace. [emoji15] They made everything right though.
I called them right when I opened the package. did you ship it back or brought it into the store? Thanks
 

bagnshoofetish

Oh. Gee.
O.G.
Feb 12, 2006
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This exact thing happened to me with Neiman Marcus a few years ago with an Alexander Wang bag. You are about the fourth person I have heard this happened to. I no longer order bags from them online. I returned the bag in person. They were great about it but I cannot believe they have this problem in the first place.

(BTW their gift cards with purchase program sucks too. You have to use the card by a certain date and that date ALWAYS seems to be right before they get new merchandise in for the season.)

I hate NM.
 
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leechiyong

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Sep 3, 2013
10,429
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(BTW their gift cards with purchase program sucks too. You have to use the card by a certain date and that date ALWAYS seems to be right before they get new merchandise in for the season.)

I hate NM.
And if you don't get it, you have to wait a certain amount of time to have it be re-sent. And if you still don't get that one, another two weeks. Until it's a month before the expiration date and hours of your life arguing.
 
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