I have had my Louis Vuitton Montaigne replaced, not once, not twice but THREE times! My first bag I had my handles in to get repaired, I got them back and the handles were UNEVEN! One was longer than the other so they replaced it with a completely different bag. Getting my second replacement, I noticed the leather pull tab on the zipper was splitting so I sent it in to get it checked, they deemed it defective so they replaced it with my current, 3rd replacement. The bag was perfect. Except the handles were uneven! I went in to get it repaired and I received a text saying that there was nothing wrong with them and there wasn’t a repair that was needed and that they couldn’t do anything. Nicole (the repair specialist) from The Louis Vuitton store at South Coast Plaza in Costa Mesa , CA clearly told me that the bag is in perfect condition and there’s nothing wrong with the handles measurements. I was originally told that the handles stretching is normal with use because of the tugging and pulling of the handle, but I would not accept that answer bc I have not even worn that bag yet so there is absolutely no reason why the handles should be stretched out. I have pictures of the current bag handles. It is a slight difference but for the money of $2k+ I expect perfection with this bag. Louis Vuitton Quality sucks! The customer service comes up with any excuse to brush you off.