I have never asked about it. So this is just my guess. If you have a good relationship with a Bal SA, I think you can get it from her/him. Otherwise I don't think so. When I bought my bags from Bal NY, they just put them into their shopping bags. I don't need the box at all. So I have never asked about it. But if you ask, I think they will put it in the box. It seems it doesn't come in the box automatically except the small leather goods. I ordered some bags from other Bal boutiques in US and Europe. Only time it was packed in the Bal box was from Bal Las Vegas even though I didn't ask about it.